Refund & Return Policy

Last Updated: August 2026

At Wellspring Meds, we want you to feel confident ordering your everyday health and wellness products from us. If there is an issue with your order, our Customer Care team is here to help.

30-Day Return Policy

Eligible products may be returned within 30 days of delivery.

To qualify for a return, products must be:

• Unused and unopened
• In their original packaging
• In the same condition in which they were received
• Accompanied by proof of purchase or the applicable WellspringMeds.com order information
• Anything over 30 days is not eligible for return.

Because many of the products we sell are medications, supplements, health products, and personal care items, certain products cannot be returned once opened or used for health, safety, and product-integrity reasons.

Please contact our Customer Care team before sending any product back. Return instructions and, when applicable, the appropriate return address will be provided after your return request is reviewed.

Please do not return products directly to the manufacturer.

Non-Returnable Items

For health, safety, and regulatory reasons, the following items generally cannot be returned:

• Opened or used medications
• Opened supplements
• Opened health or personal care products
• Products with broken or removed safety seals
• Intimate or sanitary products
• Gift cards
• Items marked as final sale or otherwise identified as non-returnable at the time of purchase

We reserve the right to refuse a return if a product does not meet the eligibility requirements above.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing an item, please contact our Customer Care team as soon as possible.

Please provide your order number along with a description of the issue. We may request photographs of the product, packaging, or shipping materials to help us resolve the issue.

If the issue is confirmed, we may offer, as appropriate:

• A replacement
• A refund
• A store credit
• Another suitable resolution

Please do not discard damaged products or packaging until our Customer Care team has reviewed your request.

Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original method of payment. Your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the return is the result of an error by Wellspring Meds or the product arrived damaged or defective.

Late or Missing Refunds

If you have received confirmation that a refund was issued but do not see it reflected in your account:

1. Check your bank or payment account again.
2. Contact your credit card company or payment provider, as posting times may vary.
3. Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact Wellspring Meds Customer Care.

Exchanges and Replacements

We generally replace products when they arrive damaged, defective, or incorrect.

If you experience an issue with an item you received, contact Customer Care with your order number and details of the issue. Our team will review the request and provide next steps.

For other products, the simplest option may be to return the eligible item and place a new order.

Sale and Promotional Items

Unless specifically marked Final Sale, eligible products purchased during a promotion or with a discount may still qualify for return under this policy.

Refunds will be based on the actual amount paid for the returned item after applicable discounts or promotions.

If a promotion required the purchase of multiple products or a minimum order amount, returning part of the order may affect the promotional discount and the amount eligible for refund.

Gifts

If a gift is eligible for return, please contact Customer Care for assistance. Refund options may depend on how the original purchase was made and the payment method used.

Return Shipping

Unless the return is due to a Wellspring Meds error, damaged product, defective product, or incorrect shipment, customers are responsible for return shipping costs.

Return shipping charges are non-refundable.

We recommend using a trackable shipping service when returning an approved item. Wellspring Meds is not responsible for return packages that are lost or damaged before reaching our facility.

Order Cancellations

We process orders quickly. If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be modified or canceled once it has entered processing or has been shipped.

Contact Us

Questions about a return, refund, replacement, or order issue?

Please contact Wellspring Meds Customer Care through the contact information provided on WellspringMeds.com and include your order number so we can assist you as quickly as possible.