Refund & Return Policy

Last Updated: August 2026

At Wellspring Meds, we want you to feel confident in every purchase. That's why eligible purchases made directly through WellspringMeds.com are backed by our 100% Money-Back Guarantee.

If you're not satisfied with your purchase, contact our Customer Care team within 30 days of delivery and we'll help make it right.

100% Money-Back Guarantee

If you are not completely satisfied with an eligible product purchased directly from WellspringMeds.com, contact us within 30 days of delivery to request a refund.

Under our 100% Money-Back Guarantee:

• You may request a refund for any reason within 30 days of delivery.

• Eligible refunds cover 100% of the amount paid for the product, including any applicable product discount.

• You do not have to physically return an opened medication or other health product unless our Customer Care team specifically asks you to do so.

• For health and safety reasons, we may instruct you to safely dispose of an opened or used product instead of returning it.

• Proof of purchase or your WellspringMeds.com order information is required so we can locate and verify your purchase.

Our Money-Back Guarantee applies to qualifying products purchased directly from WellspringMeds.com. Purchases made through Amazon, Walmart, eBay, TikTok Shop, or another third-party marketplace are subject to that marketplace's applicable return and refund procedures unless otherwise stated.

The guarantee applies to the amount paid for the eligible product. Optional expedited, overnight, international, or other paid shipping charges are not refundable unless the refund results from an error by Wellspring Meds or a damaged, defective, or incorrect shipment.

Gift cards and any products specifically identified as excluded from the Money-Back Guarantee before purchase are not eligible.

We reserve the right to review and limit claims involving suspected fraud, abuse, duplicate requests, or misuse of the guarantee.

30-Day Returns

If you would like to physically return an eligible product, return requests must be made within 30 days of delivery.

Products being physically returned should generally be:

• Unused and unopened

• In their original packaging

• In the same condition in which they were received

• Accompanied by proof of purchase or the applicable WellspringMeds.com order information

Please contact our Customer Care team before sending any product back. We will review your request and provide return instructions and, when applicable, the appropriate return address.

Please do not return products directly to the manufacturer.

Opened Medications and Health Products

Because we sell medications, supplements, personal care products, and other health-related products, opened or used products generally cannot be physically returned or restocked for health, safety, and product-integrity reasons.

However, this does not automatically prevent an eligible purchase from qualifying for our 100% Money-Back Guarantee.

If you are dissatisfied with an opened product, contact Customer Care within 30 days of delivery. Depending on the product, we may process the refund without requiring the product to be mailed back.

Please do not mail opened medications or health products to us unless specifically instructed by Customer Care.

Items That Cannot Be Physically Returned

For health, safety, and regulatory reasons, the following items generally cannot be physically returned once opened or used:

• Medications

• Supplements

• Health and personal care products

• Products with broken or removed safety seals

• Intimate or sanitary products

Other items that may not qualify for return or refund include:

• Gift cards

• Products not purchased directly from WellspringMeds.com

• Products outside the applicable 30-day period

• Products specifically identified as final sale or excluded from the guarantee before purchase

The inability to physically return an opened health product does not, by itself, eliminate eligibility for the Money-Back Guarantee when the other guarantee requirements are met.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing an item, please contact our Customer Care team as soon as possible.

Please provide your order number and a brief description of the issue. We may request photographs of the product, packaging, or shipping materials when reasonably necessary to investigate a damaged or incorrect shipment.

Depending on the circumstances, we may provide:

• A replacement

• A full refund

• A store credit, if you prefer

• Another appropriate resolution

If the issue was caused by Wellspring Meds, you will not be responsible for return shipping.

Please do not discard a damaged or incorrect product or its packaging until Customer Care has reviewed your request and advised you on next steps.

Refunds

Once your refund request has been approved, the refund will generally be issued to the original method of payment.

For approved claims under our 100% Money-Back Guarantee, the refund will equal the amount actually paid for the eligible product.

Your bank, credit card issuer, or other payment provider may require additional processing time before the refund appears in your account.

Unless otherwise required by law, optional expedited, overnight, international, or other paid shipping charges are non-refundable unless:

• Wellspring Meds made an error with your order;

• The product arrived damaged or defective;

• You received an incorrect product; or

• We otherwise agree to refund the shipping charge.

Late or Missing Refunds

If we have confirmed that your refund was issued but you do not see it reflected in your account:

1. Check your bank or payment account again.

2. Contact your credit card company or payment provider, as posting times may vary.

3. Contact your bank, as additional processing time may be required.

If you have completed these steps and your refund is still missing, please contact Wellspring Meds Customer Care.

Replacements and Exchanges

If your product arrives damaged, defective, or incorrect, we can help arrange a replacement when appropriate and inventory is available.

If you're dissatisfied with a product for another reason, you may choose to request a refund under our 100% Money-Back Guarantee rather than an exchange.

For products that are unopened and otherwise eligible for return, you may also return the item and place a new order for the product you prefer.

Sale and Promotional Items

Products purchased during a sale or with a promotional discount remain eligible for the 100% Money-Back Guarantee unless they were specifically identified as excluded before purchase.

The refund will equal 100% of the amount actually paid for the eligible product after applicable discounts.

For example, if an item normally priced at $20 was purchased for $18 after a promotion, the eligible product refund would be $18.

If a promotion required the purchase of multiple items or a minimum purchase amount, refunding or returning part of the order may affect the applicable promotional pricing of the remaining items where disclosed as part of the promotion.

Subscribe & Save Orders

Eligible products purchased through Subscribe & Save are also covered by our Money-Back Guarantee.

Refunding a subscription order does not automatically cancel future subscription orders.

To stop future shipments, please separately cancel, pause, or modify your subscription through your account or contact Customer Care before the next order is processed.

Gifts

If an eligible product was purchased as a gift, please contact Customer Care for assistance.

Refund options may depend on the original payment method and how the order was placed. Refunds to the original method of payment may be returned to the purchaser.

Return Shipping

When Wellspring Meds requests the return of an eligible product, we will provide return instructions.

If the return is due to:

• A Wellspring Meds error

• A damaged product

• A defective product

• An incorrect shipment

Wellspring Meds will cover the applicable return shipping cost.

For other voluntary physical returns, customers may be responsible for return shipping unless otherwise stated.

Do not mail an opened medication or health product back to Wellspring Meds unless Customer Care specifically instructs you to do so.

Order Cancellations

We process orders quickly. If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled after it has entered processing or shipped.

If an order has already shipped, the applicable Money-Back Guarantee and return provisions above will apply after delivery.

Contact Us

Questions about our Money-Back Guarantee, a refund, return, replacement, or order issue?

Please contact Wellspring Meds Customer Care and include your order number whenever possible.

Wellspring Meds Customer Care
Email: customerservice@wellspringmeds.com
Phone: 866-933-6337
Website: WellspringMeds.com