Privacy Policy

Last Updated: August 2026

This Privacy Policy describes how Wellspring Meds ("Wellspring Meds," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit, use, make a purchase from, or otherwise interact with WellspringMeds.com (the "Site"), including when you communicate with our Customer Care team, create an account, participate in a promotion, or interact with our marketing.

Please read this Privacy Policy carefully. Depending on where you live, additional privacy rights and disclosures may apply. You can review our privacy resources and submit privacy requests through our Privacy Center.

Personal Information We Collect

The personal information we collect depends on how you interact with Wellspring Meds.

Information You Provide to Us

We may collect information you provide directly to us, including:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Account information, such as account credentials and preferences.
• Order and commercial information, such as products purchased, order history, cart activity, returns, refunds, and related transaction information.
• Payment and financial information needed to process a transaction. Payment information may be processed directly by Shopify, payment processors, or other payment providers.
• Communications, including messages you send to Customer Care, responses to surveys, product reviews, feedback, and other information you choose to provide.
• Marketing preferences, such as whether you have subscribed to email, SMS, or other promotional communications.

Information We Collect Automatically

When you visit or use the Site, we and our service providers may automatically collect information about your device and how you interact with the Site, including:

• IP address and online identifiers
• Browser type and device type
• Operating system
• General location information derived from your IP address
• Pages, products, and content viewed
• Search queries and referring websites or sources
• Links, buttons, and other Site interactions
• Cart and checkout activity
• Date, time, and duration of visits
• Advertising, campaign, and attribution information

We may collect this information using cookies, pixels, tags, web beacons, log files, software development kits, and similar technologies.

Information From Other Sources

We may receive personal information from third parties, including retail partners, ecommerce and payment providers, advertising and marketing partners, analytics providers, fraud-prevention providers, and other service providers. Depending on the source, this information may include identifiers, contact information, commercial or purchase information, online activity, and related information.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, maintain security, remember your preferences, keep items in your cart, understand how visitors use the Site, improve Site performance, measure marketing effectiveness, and, where permitted, personalize content and advertising.

These technologies may include:

• Essential technologies necessary for Site functionality, account access, checkout, security, and fraud prevention.
• Functional technologies that remember preferences and improve your shopping experience.
• Analytics technologies that help us understand traffic, Site usage, and performance.
• Advertising technologies used to measure campaigns and, where permitted, provide or personalize advertising.

Where required by applicable law, you may be able to manage non-essential cookies through the privacy or cookie controls presented on the Site. You can also configure your browser to block or delete cookies, although doing so may affect certain Site features.

How We Use Personal Information

We may use personal information for purposes including:

• Processing payments and transactions
• Fulfilling, shipping, and delivering orders
• Providing order confirmations and other transactional communications
• Creating and managing customer accounts
• Providing Customer Care
• Processing returns, refunds, replacements, and other order-related requests
• Operating, maintaining, and improving the Site and our services
• Understanding Site usage and customer preferences
• Measuring the effectiveness of marketing and advertising
• Providing targeted or personalized advertising where permitted
• Sending promotional communications consistent with your preferences
• Detecting, investigating, and preventing fraud, abuse, security incidents, and other harmful activity
• Maintaining business, accounting, tax, and transaction records
• Enforcing our terms, policies, and agreements
• Complying with applicable legal and regulatory requirements
• Establishing, exercising, or defending legal claims

How We Disclose Personal Information

We may disclose personal information to service providers and third parties that help us operate our business or provide services to you. Depending on the circumstances, these parties may include:

• Ecommerce and commerce software providers
• Payment processors
• Shipping, logistics, and fulfillment providers
• Customer-support providers
• Business operations and technology providers
• Data analytics providers
• Advertising networks and marketing providers
• Communications and messaging providers
• Fraud-prevention and security providers
• Governance, risk, and compliance providers
• Survey, review, and feedback providers
• Professional advisers, such as accountants, attorneys, consultants, and insurers

We may also disclose personal information if required or permitted by law, in response to valid legal process or government requests, to protect the rights, property, safety, and security of Wellspring Meds, our customers, or others, or in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

Shopify and Shopify Network Intelligence

Our online store is hosted by Shopify. Shopify collects and processes personal information about store customers in connection with providing ecommerce, checkout, hosting, security, fraud prevention, analytics, advertising, product and store customization, and related services.

Information submitted through our store may be shared with Shopify and may be processed by Shopify and its service providers in other countries. You can learn more through Shopify's Consumer Privacy Policy. Depending on your jurisdiction, you may also be able to manage certain Shopify processing through Shopify Privacy Controls.

Advertising, Targeted Advertising, and Data Sharing

We may work with advertising, analytics, social media, marketing, and data partners to measure advertising performance and, where permitted, provide advertising that may be more relevant to you. These parties may use cookies, pixels, tags, identifiers, and similar technologies to collect information about your activity on our Site and, depending on the service, activity across other websites, applications, or services.

Certain U.S. state privacy laws may define some of these activities as a "sale" or "sharing" of personal information or as processing personal information for "targeted advertising," even when money is not exchanged.

You may opt out of applicable sales, sharing, and targeted advertising by visiting our Your Privacy Choices page.

Opt-Out Preference Signals

Where required by applicable law, we recognize applicable browser-based opt-out preference signals, such as Global Privacy Control (GPC). Our privacy systems use the Global Privacy Platform (GPP) mechanism to communicate applicable opt-out choices to participating third parties that collect information through cookies on our Site.

A browser-based opt-out signal may apply to the browser or device from which the signal is sent and may not automatically be associated with other browsers, devices, or account information.

Health-Related Shopping Information

Wellspring Meds sells over-the-counter medications, supplements, wellness products, personal care products, and other health-related products. As a result, information about products you search for, view, add to your cart, or purchase may in some circumstances reveal or support inferences about health interests or conditions.

We may use health-related shopping information to:

• Process and fulfill purchases
• Provide requested Customer Care
• Operate, secure, and improve the Site and our services
• Prevent fraud and misuse
• Maintain necessary transaction and business records
• Comply with applicable law

Where consumer health data or other sensitive information is subject to additional protections under applicable law, we will process that information in accordance with those requirements. We do not use sensitive personal information to infer characteristics about consumers except as disclosed and permitted by applicable law.

Marketing Communications

If you sign up to receive marketing communications, we may use your contact information to send product information, promotions, educational content, company updates, and other offers consistent with your preferences and applicable law.

You may unsubscribe from promotional emails by using the unsubscribe link in the email. Where available, you may also manage the types of communications you receive through our preference center. Transactional or service-related communications about your purchases, account, security, returns, or other requested services may still be sent even if you opt out of marketing.

Promotions and Financial Incentives

From time to time, we may offer discounts, promotions, loyalty benefits, or other incentives in connection with providing contact information, joining a marketing list, or participating in a promotional program. Where a program constitutes a financial incentive or price or service difference under applicable privacy law, we will provide any additional notice required by law in connection with that program.

Your Privacy Rights

Depending on where you live and the law that applies, you may have rights regarding your personal information, which may include the right to:

• Confirm whether we process personal information about you
• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain personal information
• Opt out of the sale or sharing of personal information
• Opt out of targeted advertising
• Opt out of certain profiling where applicable
• Limit certain uses or disclosures of sensitive personal information where applicable
• Withdraw consent where processing is based on consent
• Appeal certain decisions concerning a privacy request where applicable
• Exercise your privacy rights without unlawful discrimination or retaliation

These rights vary by jurisdiction and may be subject to exceptions permitted by law.

Submitting a Privacy Request

To submit an access, deletion, correction, portability, appeal, or other applicable privacy request, visit our Privacy Request page.

To opt out of applicable sales, sharing, or targeted advertising, visit Your Privacy Choices.

You may also contact us at privacy@wellspringmeds.com.

We may need to verify your identity before fulfilling certain requests. Where permitted by law, an authorized agent may submit a request on your behalf, and we may request information reasonably necessary to verify the agent's authority and, where applicable, your identity.

U.S. State Privacy Notices

Residents of certain U.S. states may have additional rights and disclosures under state privacy laws. Our current state-specific notices, including applicable disclosures concerning sale, sharing, targeted advertising, profiling, sensitive information, and request procedures, are available through our Privacy Center.

Data Retention

We retain personal information for no longer than reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal, accounting, tax, security, and recordkeeping requirements. Our general retention guidelines include:

• Cookies and online activity data: deleted or anonymized within 5 years of collection.
• Order and purchase information: retained as needed to fulfill our contract with you and generally for 5 years following your last purchase, with information potentially retained longer in anonymized form.
• Customer-support correspondence: generally retained for up to 2 years, with information potentially retained longer in anonymized form.
• Marketing information: generally retained until you opt out or request deletion, while records of opt-outs may be retained to ensure your preferences are honored.
• Reviews, surveys, and feedback: generally retained for up to 5 years following your last contact, with information potentially retained longer in anonymized form.
• Privacy-request records: retained for at least 24 months following completion of the request.
• Security-related information: retained as long as reasonably necessary to meet legal obligations and maintain or improve our security measures.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmitting information over the internet or storing information electronically is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials. Please contact us if you believe your account or personal information has been compromised.

International Processing

We and our service providers may process personal information in countries other than the country in which you live, including the United States. Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

Third-Party Websites and Services

The Site may contain links to websites, applications, social media platforms, or services operated by third parties. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided us with personal information contrary to applicable law, please contact us so we can review and, where appropriate, delete the information.

We do not knowingly sell or share personal information of consumers under 16 for cross-context behavioral advertising without the authorization required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, legal requirements, or other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and provide any additional notice required by law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact:

Wellspring Meds
Attn: Privacy Compliance
Email: privacy@wellspringmeds.com

Privacy Request: https://privacy.wellspringmeds.com/privacy-request
Your Privacy Choices / Opt-Out: https://privacy.wellspringmeds.com/opt-out
Privacy Center: https://privacy.wellspringmeds.com/privacy-policy